This topic

Kit return issue, Create account & Final Bill.

Cavefender211 — Mon, 04 Dec 2023 08:22:32 GMT

Good Morning,

Please could a moderator get in touch with me to help with a couple of issues that I'm sure can be resolved quickly.

I tried to get this sorted via phone call but ended up being cut off the first time and then was unable to understand the operator the 2nd time 😞

I returned/posted BT Pro TV, wifi disc & hub back over 4 weeks ago and I'm still getting emails to say I will be charged for the wifi disc.
I still have a final bill of 66GBP to pay but I can't log in anywhere to pay the bill.
I have returned back to BT TV and BT FIBRE as I was appalled with SKY (BT switch on date is 13th Dec) I am trying to create an account again but it keeps saying the email address is already in use (but it won't let me log into my old account as says I no longer have an account haha)

Any help appreciated 🙂

Thank you, Tom

imjolly — Mon, 04 Dec 2023 09:03:29 GMT

try contacting billing team who should be able to help

Cavefender211 — Tue, 05 Dec 2023 09:43:56 GMT

Thank you imjolly I'll look into that now.

NeilO — Tue, 05 Dec 2023 11:32:24 GMT

@Cavefender211 I'm sorry you experienced problems when you called. Post back and let us know how you get on with the chat team.

Thanks

Neil