This topic

Paying final Broadband bill from USA

Confusedyank — Wed, 06 Dec 2023 19:32:00 GMT

Got a final bill form BT after leaving them to move back to America. Trying to pay the bill online results in an infinite loading when I go to 2. Make a payment. I have been able to settle other utilities from here so I was wondering if BT geoblocks?

Re: Paying final Broadband bill from USA

NeilO — Wed, 06 Dec 2023 20:55:26 GMT

@Confusedyank not that I am aware of, are you trying this on the MyBT app or the website?

Thanks
Neil

Re: Paying final Broadband bill from USA

Confusedyank — Wed, 06 Dec 2023 21:06:53 GMT

Tried the app first and then the website. Same infinite loading issue.

Re: Paying final Broadband bill from USA

chrisjp — Wed, 06 Dec 2023 21:09:53 GMT

Have you tried accessing BT using a VPN set to a British location?

Re: Paying final Broadband bill from USA

Jane2018 — Wed, 06 Dec 2023 21:12:13 GMT

Most companies make paying them really easy so I am surprised by this. May be just get a relative in the Uk to pay and then refund the relative - might be quicker (or call BT and pay by phone via a card if that is an option)

Re: Paying final Broadband bill from USA

Confusedyank — Wed, 06 Dec 2023 21:15:21 GMT

I also checked to make sure that I didn’t have a VPN on as I know many providers don’t like that. I think I’ll try calling a live operator as I am having no luck with their system.

Re: Paying final Broadband bill from USA

Confusedyank — Wed, 06 Dec 2023 21:16:52 GMT

Not yet as I thought companies like BT had software that detected that and might red flag me.

Re: Paying final Broadband bill from USA

Confusedyank — Thu, 07 Dec 2023 14:35:48 GMT

To all who replied I finally got in contact with an agent. I was told yes they do block traffic from the USA especially if your UK mobile can’t receive sms security codes from a local network. I still have an International Vodafone plan that has never seemed to work here so wasn’t getting a code promp. BT had me pay via a special link after getting a code via email. I guess the lesson for those doing one time payments from the US is to definitely use advance level VPN’s such like Express VPN.