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Returns Kit link not appearing

Drew1440 — Thu, 07 Dec 2023 09:35:02 GMT

Hi, I have recently left BTR and have been asked to return my equipment via the returns kit, i havernt recieved this int he post but have followed the link in the email, I have signed into the MyBT homepage but I cannot find the Return Your Kit link/button, despite using multiple browsers (Edge/Firefox/Brave)

This also does not appear on the Android App either (Sony Xperia 1IV - Android 13) despite signing out and refreshing. I there a way to request this through here?

Re: Returns Kit link not appearing

imjolly — Thu, 07 Dec 2023 10:13:21 GMT

just phone CS 03301234150 and request returns bag

Re: Returns Kit link not appearing

RobbieMac — Thu, 07 Dec 2023 11:27:12 GMT

Hi @Drew1440

Welcome back and thank you for your post!

Sorry for the problems getting hold of a returns kit to send the equipment back to us. Give our guides in the helpdesk a shout on the number that @imjolly has posted above and they'll get you sorted.

Feel free to reply back to let us know how you got on 🙂

Thanks,

Robbie