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Old and new account

AquaPara — Sun, 29 Oct 2023 05:04:53 GMT

Hello everyone,

Hope you are enjoying your weekend.

I am having trouble with viewing my new account because my old account/old subscription (which nothing is owed) takes over when I log in and I have just ordered broadband and I want to see the new stuff not the old. Can anyone tell me how to do this please?

Many thanks

Re: Old and new account

NeilO — Sun, 29 Oct 2023 15:11:31 GMT

Hi @AquaPara welcome to the community and thanks for posting, if you message the billing team using this link they'll be able to help you with that.

Thanks

Neil

Re: Old and new account

DanielS — Fri, 08 Dec 2023 12:41:30 GMT

Hi @AquaPara,

Thank you so much for being so patient whilst we got everything fixed for you.

If you ever need help in the future, please, don't hesitate to get in touch.

Have a great weekend.

Thank you
DanielS