This topic

Account

Chapaev77 — Mon, 27 Nov 2023 14:52:34 GMT

Hi can you help me pls i cannot add my account.

When I add my account it says it has been added, and might take 5 minutes to show, but it doesn't ever show. I went through the chat option and a BT agent apparently added it, and said it could take 24 hours to show, but again, it hasn't been added, the below is all I can see still.

Can anyone help me get this sorted?

Re: Account

StuartH — Mon, 27 Nov 2023 16:31:29 GMT

Hi @Chapaev77

Thanks for posting and welcome to the Community.

I've sent you a private message asking for some more details to see if we can help.

Cheers

Stuart

Re: Account

NeilO — Sat, 09 Dec 2023 12:57:27 GMT

Hi @Chapaev77 thanks for getting in touch with your details, I'm glad I was able to help resolve the problems with your BT ID.

Neil