This topic

Installation and Home Tech Expert cost

JoshH1 — Sat, 09 Dec 2023 18:59:15 GMT

I've been wanting to order a BT broadband deal but I don't know if the Home Tech Expert install is something I need to add to the order because it says this in the details about it, so will I need to add this to my order as well or will an Openreach engineer already set me up fine with no extra cost?

Re: Installation and Home Tech Expert cost

Keith_Beddoe — Sat, 09 Dec 2023 19:20:52 GMT

@JoshH1

Welcome to this user forum for BT Retail phone and broadband customers.

Copper based broadband is self install, and unless for any reason you do not have a phone socket, an Openreach Field Technician will not visit unless it fails activation.

This would not cost any extra.

A home Tech Expert is optional if you want someone to setup all your devices.

Re: Installation and Home Tech Expert cost

JoshH1 — Sat, 09 Dec 2023 19:29:56 GMT

Thanks for the reply, I'm looking to order a full fibre deal with the complete wifi disc and we have a phone socket, so will that mean an engineer will do everything necessary to have internet access?

I won't need a home tech expert unless they setup the hub to enable internet access.

Re: Installation and Home Tech Expert cost

Keith_Beddoe — Sat, 09 Dec 2023 19:37:38 GMT

@JoshH1

A full fibre connection does not use your phone socket, its totally different and does need a visit.

See https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist

Re: Installation and Home Tech Expert cost

JoshH1 — Sat, 09 Dec 2023 19:43:59 GMT

Ah I see, thanks so much for the help!