https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2334159#M163279 <P>Hi Robbie-Mac</P><P>I called the number you suggested but no real help. Told that BT have a long standing problem with many customers unable to access their account. "Working hard to fix but no solution in sight". Good old BT, biggest in the country but cant fix a communication problem. My next question would be. Owing to this ongoing problem. Can I leave BT without penalty before my contract is up?</P> Tue, 12 Dec 2023 12:12:29 GMT Doddie-gbr 2023-12-12T12:12:29Z https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2333941#M163239 <P>Despite being able to log in I have not been able to access my bills or my contract for months</P> Mon, 11 Dec 2023 11:00:42 GMT https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2333941#M163239 Doddie-gbr 2023-12-11T11:00:42Z https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2333947#M163242 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/325258">@Doddie-gbr</a>&nbsp;</P> <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.<BR /><BR />The only BT Employees are the forum moderators.<BR /><BR />Try calling 0330 1234 150</P> Mon, 11 Dec 2023 11:29:12 GMT https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2333947#M163242 Keith_Beddoe 2023-12-11T11:29:12Z https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2333957#M163245 <P>Welcome and thanks for posting <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/325258">@Doddie-gbr</a></SPAN></P> <P>Sorry for the problems accessing your bills in your BTID. &nbsp;Give our guides a shout in the helpdesk on 0330 1234 150 and they'll be able to help you out. &nbsp;Feel free to post back and let me know how you get on chatting with them.</P> <P>Thanks,</P> <P>Robbie</P> Mon, 11 Dec 2023 12:27:20 GMT https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2333957#M163245 RobbieMac 2023-12-11T12:27:20Z https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2334159#M163279 <P>Hi Robbie-Mac</P><P>I called the number you suggested but no real help. Told that BT have a long standing problem with many customers unable to access their account. "Working hard to fix but no solution in sight". Good old BT, biggest in the country but cant fix a communication problem. My next question would be. Owing to this ongoing problem. Can I leave BT without penalty before my contract is up?</P> Tue, 12 Dec 2023 12:12:29 GMT https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2334159#M163279 Doddie-gbr 2023-12-12T12:12:29Z https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2334211#M163288 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/325258">@Doddie-gbr</a></SPAN>,</P> <P>Thank you for posting back to update the thread. I'm sorry my colleagues on the phone weren't able to help. If you send me your details, I'll be able to get this investigated. Out of interest have you tried creating another BT ID with a different email address? This would help to rule out an issue with the BT ID.</P> <P>I&nbsp;have sent you a private message with instructions on how to contact the team.&nbsp; You can access your messages via the envelope icon at the top right of the screen, or click on this link,&nbsp;<A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank"><U>Private messages</U></A></P> <P>Thanks,</P> <P>Paddy</P> Tue, 12 Dec 2023 16:09:01 GMT https://community.bt.com/t5/Bills-Packages/Haven-t-been-able-to-log-in-to-My-BT-for-months-and-cannot/m-p/2334211#M163288 PaddyB 2023-12-12T16:09:01Z