https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334169#M163280 <P>I returned my kit to BT on 18/11/23. I have tracked the kit with Royal Mail and it was delivered 23/11/23.</P><P>However I have received a final reminder today about returning my kit with BT saying they haven’t received it.</P><P>Does anybody know how this can be solved? I am getting nowhere when calling.</P> Tue, 12 Dec 2023 14:09:42 GMT bowlburnett 2023-12-12T14:09:42Z https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334169#M163280 <P>I returned my kit to BT on 18/11/23. I have tracked the kit with Royal Mail and it was delivered 23/11/23.</P><P>However I have received a final reminder today about returning my kit with BT saying they haven’t received it.</P><P>Does anybody know how this can be solved? I am getting nowhere when calling.</P> Tue, 12 Dec 2023 14:09:42 GMT https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334169#M163280 bowlburnett 2023-12-12T14:09:42Z https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334171#M163282 <P>If you have a quick check through postings on this forum you should find this is a regular occurence.</P><P>BT apparently take 3 to 4 weeks to log return of kit on their system.</P> Tue, 12 Dec 2023 14:15:58 GMT https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334171#M163282 allanraymond 2023-12-12T14:15:58Z https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334210#M163287 <P>If you have your tracking details the the item has been delivered call BT 0330.1234.150 and they will up date your account.</P> Tue, 12 Dec 2023 16:08:25 GMT https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334210#M163287 gg30340 2023-12-12T16:08:25Z