https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334187#M163285 <P>Don't you need to contact Royal mail to see why they still have your item rather than hving been delivered to BT?</P> Tue, 12 Dec 2023 15:19:39 GMT allanraymond 2023-12-12T15:19:39Z https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334167#M163283 <P>Can anyone point me in the right direction as I’m still getting notification that I haven’t returned my kit. I’ve returned it 3 weeks ago and when I checked the tracking, it just says that Royal Mail has it. Where do I need to get in touch to send the proof as I don’t want to be charged with this fee.&nbsp;</P> Tue, 12 Dec 2023 14:02:15 GMT https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334167#M163283 Joshstaana 2023-12-12T14:02:15Z https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334173#M163284 <P>usually takes 3/4 weeks for BT to update records</P> <P>you can contact billing to get updated</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Tue, 12 Dec 2023 14:32:17 GMT https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334173#M163284 imjolly 2023-12-12T14:32:17Z https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334187#M163285 <P>Don't you need to contact Royal mail to see why they still have your item rather than hving been delivered to BT?</P> Tue, 12 Dec 2023 15:19:39 GMT https://community.bt.com/t5/Bills-Packages/Missing-Return-Kit/m-p/2334187#M163285 allanraymond 2023-12-12T15:19:39Z