https://community.bt.com/t5/Bills-Packages/Returning-of-kit/m-p/2334325#M163312 <P>If you have Proof of Postage call BT 0330.1234.150 and they will update your account.</P> Tue, 12 Dec 2023 22:50:37 GMT gg30340 2023-12-12T22:50:37Z https://community.bt.com/t5/Bills-Packages/Returning-of-kit/m-p/2334314#M163308 <P>Hi there. My account is saying that I have yet to return my old router after upgrading to full fibre but the kit was sent back on the 30th October and my account hasn't been updated yet. Can someone have a look please?</P><P>I have the proof of postage if that helps.</P> Tue, 12 Dec 2023 22:03:56 GMT https://community.bt.com/t5/Bills-Packages/Returning-of-kit/m-p/2334314#M163308 ChrisT1701 2023-12-12T22:03:56Z https://community.bt.com/t5/Bills-Packages/Returning-of-kit/m-p/2334325#M163312 <P>If you have Proof of Postage call BT 0330.1234.150 and they will update your account.</P> Tue, 12 Dec 2023 22:50:37 GMT https://community.bt.com/t5/Bills-Packages/Returning-of-kit/m-p/2334325#M163312 gg30340 2023-12-12T22:50:37Z