Stop Sell / WLR Withdrawal No Fibre deals available

wharfedalelamp — Sun, 17 Dec 2023 14:55:21 GMT

Good afternoon, I have encountered a very confusing situation with a property I am moving to in the new year. I have been informed I can only buy BT or Plusnet 8mbps internet for the house.

I pursued this a bit and found that our cabinet is subject to a Stop Sell as the phone line is being withdrawn. Unfortunately, there are no alternative available, and no fibre connection. Would someone be able to explain the situation, and what it means moving forward. If the copper connection is withdrawn, will I lose broadband entirely?

To make this situation more confusing, before starting the process of purchasing the house, I contacted openreach and was gleefully informed that super fast broadband was available at the property, I now find that it isn't! I just need to know what's going on. Thanks for any help anyone can offer.

I used the connection checker tool thing and it returned the following information -

Address , DESFORD on Exchange DESFORD is served by Cabinet 4

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	79	20	19	74.5	Unavailable	Waiting list
80	79	20	19	74	Unavailable	Waiting list
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17	--	10 to 19.5	Available
Up to 17	Up to 1.5	10 to 19.5	Available
Up to 7.5	--	6.5 to 8	Available
2	--	--	Available
2	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability DateWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 17.0	--	10.0 to 19.5	Available
Up to 7.5	--	6.5 to 8.0	Available
Up to 2	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Stop Sell / WLR Withdrawal No Fibre deals available

jac_95 — Sun, 17 Dec 2023 14:51:42 GMT

@wharfedalelamp

Please redact the property address for your security.

The fibre cabinet (FTTC) is full with no spare ports hence it's showing Waiting list.

In meantime only SOADSL would be available

The WLR/PSTN closure is not the closure of copper based broadband but rather the voice service would be delivered over the broadband connection

Re: Stop Sell / WLR Withdrawal No Fibre deals available

wharfedalelamp — Sun, 17 Dec 2023 14:57:34 GMT

Redacted. Thanks! Is there the option to be put on a waiting list, or is it a question of waiting till something becomes available?

Re: Stop Sell / WLR Withdrawal No Fibre deals available

imjolly — Sun, 17 Dec 2023 15:00:50 GMT

there is no actual waiting list and just a matter of continually checking dslchecker and when you see available place order

Re: Stop Sell / WLR Withdrawal No Fibre deals available

iniltous — Sun, 17 Dec 2023 16:19:08 GMT

If the property you are moving into currently has FTTC and the occupant will be cancelling their supply with whatever ISP they use in the near future , then the cabinet may move to ‘available’ from ‘ waiting list’ , but as stated , you need to check regularly and soon as there is FTTC available , place your order as obviously there may be others waiting, in the same situation as you .

There is always a certain amount of churn on FTTC cabinets , so even if the address you are moving into won’t be releasing a port on the FTTC cabinet , that doesn’t mean a port will never be available , simply keep checking and act quickly.

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