This topic

Ex Openreach

Telbit — Wed, 13 Dec 2023 11:35:42 GMT

Ex Openreach Retired 2008 Unable to see Broadband Upgrades or cancel TV Package I received due to showing as though I am still an Employee

Re: Ex Openreach

Keith_Beddoe — Wed, 13 Dec 2023 11:41:19 GMT

I have asked a moderator to post advice.

Re: Ex Openreach

DanielS — Wed, 13 Dec 2023 13:49:45 GMT

Hi @Telbit,

Thanks for taking the time to join the Community.

We will be able to remove that marker for you and change your contract or package.

I'm going to send you a private message. Reply back to it when you can and one of my team will be in touch within a few working days.

Thank you
DanielS

Re: Ex Openreach

JohnC2 — Mon, 18 Dec 2023 09:25:38 GMT

Hi @Telbit, thanks for taking the time to speak with me on Friday.
I can confirm that the old TV package has now been removed from your account and there is no other marker on your account from your days as an employee.

Cheers

John

Re: Ex Openreach

Telbit — Wed, 20 Dec 2023 19:35:32 GMT

Hello John
Thank you for all help in resolving this issue very much appreciated.
Telbit