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TV package still shows on bill despite cancelling more than month ago

ARTMOT — Mon, 18 Dec 2023 10:49:11 GMT

hello,

We cancelled all of our TV package more than a month ago, but re-contracted for broadband and phone. However on both my latest bill today and the bill estimate for next month my tv package still shows on there. When I go to the My Package details it shows that we do not have the TV package and I cannot access the channels on the TV, so I know it has been cancelled. But I am still being billed for it?

Re: TV package still shows on bill despite cancelling more than month ago

JohnC2 — Mon, 18 Dec 2023 15:22:09 GMT

Hi @ARTMOT, sorry you're still seeing the charge for the TV package on your bill. It may show as there is a 30 day notice period on cancelling TV. It should automatically disappear when the next bill is issued.

Cheers

John

Re: TV package still shows on bill despite cancelling more than month ago

ARTMOT — Mon, 18 Dec 2023 15:43:48 GMT

Many thanks for the response.