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Re: TV package still shows on bill despite cancelling more than month ago

Anonymous — Mon, 18 Dec 2023 11:43:59 GMT

Eaxactly same here . I sent the BT TV box back almost two years ago, went on full fibre and no problems, now take another offer of higher fibre and TV bill added on when I cannot use it and do not want it. Extra 10 a month for something I have not got.

Been sitting for 50 mins on chat waiting for the 4th time to get it removed. anyone know another way

Re: TV package still shows on bill despite cancelling more than month ago

JohnC2 — Mon, 18 Dec 2023 15:24:04 GMT

Hi @Anonymous, the chat team should be able to resolve this for you.

Let us know how you get on.

Cheers

John

Re: TV package still shows on bill despite cancelling more than month ago

Anonymous — Mon, 18 Dec 2023 18:18:25 GMT

Many thanks all sorted it referred to a Free Xbox sub that I was being billed for. XBox under tv never guessed that lololo