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Re: Help! Xbox subscription!?!?!?

Mike423 — Tue, 19 Dec 2023 14:47:06 GMT

This has also just happened to me. Please help.

Re: Help! Xbox subscription!?!?!?

DavidM — Tue, 19 Dec 2023 15:00:54 GMT

Hi @Mike423 and welcome.

Thanks for posting. Can you give me a brief description of what the issue is please?

Cheers

David

Re: Help! Xbox subscription!?!?!?

Mike423 — Tue, 19 Dec 2023 15:30:19 GMT

Hello,

I got an email saying I had activated an Xbox Game Pass Ultimate subscription. I haven't activated anything. I have cancelled the renewal and changed my password and enabled 2-factor auth, but I'm afraid I will still be charged for this subscription.

-Mike

Re: Help! Xbox subscription!?!?!?

DavidM — Tue, 19 Dec 2023 16:51:46 GMT

Thanks for the reply @Mike423

It sounds like you've got this sorted but we can check everything is in order for you. I've dropped you a private message so you can get in touch but just a heads up, we're really busy at present so it's taking longer than usual to reply but once you submit the details we'll get to you in turn.

Cheers

David