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Help - Social tariff home essentials

mlusername — Thu, 21 Dec 2023 15:11:40 GMT

Hi, can anyone give me a definitive answer to the following question, regarding social tarrif home essentials?

Question:

How much is the Home Essentials Social Tarrif for 70MB and Unlimited calls?

Is it:

1. 20.00 per month for Broadband only

2. 10.00 per month for unlimited calls

3. 20.00 per month for both broadband and unlimited calls?

There are so many different stories from BT staff.

Can anyone clear this up (especially BT).

I want a definitive price for an oap (83) on Pension Credit.

THank you

Re: Help - Social tariff home essentials

imjolly — Thu, 21 Dec 2023 15:43:52 GMT

this is BT home essentials https://www.bt.com/content/dam/bt/help/home-essentials/102076_Home_Essentials_Online.pdf

EDIT

packages superseded 11/23 see @Anonymous post below

Re: Help - Social tariff home essentials

Anonymous — Thu, 21 Dec 2023 15:34:49 GMT

@imjolly

I think that may be out of date as there was a recent thread suggesting a new pricing structure was introduced in November. I'll see if I can find it.

Re: Help - Social tariff home essentials

mlusername — Thu, 21 Dec 2023 15:30:42 GMT

Hi Imjolly (I need your name after talking to BT!)

So the link to BT brochures says:

Home Essentials – Unlimited Fibre plan
• Fibre broadband with average speeds of 67Mbps. Ideal for browsing the internet, gaming, and streaming TV.
• Unlimited minutes a month talk time to all UK landlines and mobiles.
• Costs £20 a month.

So would you take this as broadband and unlimited telephone (Costs for both all inclusive) for both - a total of £20.00 per month?

Thanks

Re: Help - Social tariff home essentials

mlusername — Thu, 21 Dec 2023 15:31:36 GMT

Hi, if you can find the link, that would be great 🙂

Thank you!

Re: Help - Social tariff home essentials

Anonymous — Thu, 21 Dec 2023 15:32:42 GMT

@mlusernamewrote:
Hi, if you can find the link, that would be great 🙂
Thank you!

https://community.bt.com/t5/Bills-Packages/Bad-customer-service/m-p/2330514#M162647

Re: Help - Social tariff home essentials

mlusername — Thu, 21 Dec 2023 15:41:36 GMT

Thank you!

They are very misleading aren't they? So basically if you want the 70MB broadband and unlimited calls with phone - the price is £33.00 per month

Many thanks