This topic

Multiple BT accounts

GK_5062 — Sun, 17 Dec 2023 16:50:09 GMT

I have multiple BT accounts which always default to historic accounts when trying to log in. I would be grateful if someone could get in touch to get this resolved.

Thanks

Re: Multiple BT accounts

DavidM — Sun, 17 Dec 2023 17:26:02 GMT

Hi @GK_5062 and welcome back.

Our customer service guys should be able to sort this out. You can get them on 0330 1234 150. Give them a try and let me know how you get on.

Cheers

David

Re: Multiple BT accounts

GK_5062 — Sat, 23 Dec 2023 12:35:14 GMT

I contacted the relevant number on Monday 17 December and explained the issue. I was advised this would be raised with the back office team and should be fixed within 24/48 hours. Once completed I was to be texted or emailed. Unfortunately I have not been contacted and whilst I can see there have been some amendments to my accounts I am still unable to successfully navigate to my account using either the app or website.

Any assistance in getting this resolved would be appreciated.

Cheers

Re: Multiple BT accounts

imjolly — Sat, 23 Dec 2023 14:46:10 GMT

try billing team and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Multiple BT accounts

GK_5062 — Thu, 28 Dec 2023 15:04:42 GMT

Now sorted,cheers.