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2 accounts new account in the wrong name

andrewpurkis — Sat, 23 Dec 2023 19:44:35 GMT

I now longer needed my BT essential's package and i wanted to change the name on the account to my mum who is at the same address and was eligible for BT essentials

I was told that wasnt possible so id need to close that account and start a new one for her and a new broadband service and then transfer to BT essentials when it was up and running so i went ahead and agreed to that all the direct debits etc and my old service ceased on 21st dec and then i started with the new router etc and all up and running

i called and aske to be put on the BT essentials package but he said he tried but that wasnt possible as the account was in my name ? i asked to change it and he said he would action that and get back to me with later that day

nothing has happened and i was wonder how long this normally takes

Re: 2 accounts new account in the wrong name

imjolly — Sat, 23 Dec 2023 19:50:33 GMT

Normally you cannot change the account holder to someone else. The only exception is the death of a spouse who was the account holder and then it can be re-name to the surviving partner

You need to contact CS03301234150 and see if they can help sort this out

Re: 2 accounts new account in the wrong name

andrewpurkis — Sat, 23 Dec 2023 20:32:09 GMT

oh thats a pain i did explain to the BT rep when i called to cancel the original account

the only reason to do this was to have it in my mothers name so now i have a account i dont need ill have to get onto them and see what they say