This topic

BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 13:32:20 GMT

Hello everyone. I had created this account just because of this problem. I bought an Xbox Ultimate Gamepass off of G2A (yes, I know this was stupid) about a month ago. Now, when I try to cancel the subscription, it says that it's controlled through BT/EE. The problem is, I don't have nor have I ever had a BT/EE account. I'm not from the UK either, and when I've tried to call the support phone numbers, they get blocked by my service provider. I didn't even realize this until recently, and I don't know what to do. I don't know who is controlling it, and I'm in dire need of help.

Re: BT Gamepass from 3rd party

gg30340 — Sun, 24 Dec 2023 13:35:23 GMT

Cancel the Direct Debit or however it is being paid from your bank or credit card.

Re: BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 13:38:16 GMT

The problem with that is that it's almost as if nothing has been charged from my bank account for this months sub. I can't cancel the direct payment method nor go to my bank when nothing is exactly being taken from it. At this point, I'm afraid at the fact that someone has basically just hijacked my ability to control my Gamepass sub.

Re: BT Gamepass from 3rd party

gg30340 — Sun, 24 Dec 2023 13:46:16 GMT

It does appear that you have been scammed in some way. There are reports that BT customers have had their free xbox game passes hijacked prior to them activating it through BT.

I would suggest that you contact the company you bought the pass from and your bank or who ever you used to make the payment when you purchased it and report the scam to them and request that your account makes no further payments to who ever received the initial payment.

EDIT: I have notified the moderators of the forum about your problem. Once they have read this they may be able to help/offer advice . They will advise you by posting on this thread.

Re: BT Gamepass from 3rd party

imjolly — Sun, 24 Dec 2023 13:45:47 GMT

when you bought the pass how did you pay for it? did you set up a DD at the time of purchase - if just go you back account and cancel the DD. Have you tried going to G2A who sold you the pass to cancel?

Re: BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 13:49:44 GMT

Yet it doesn't exactly fix the problem of my ability to control my subscription. Sure, I could contact G2A, yet I believe that they wouldn't exactly be able to do much about. I could contact my bank, but they could only see the initial purchase that I made to buy the code in the first place, yet not the fact that my Xbox account is basically stuck with an active subscription. I tried to contact Xbox in itself, and I was forwarded here as they "can't do anything about it". Even if I were to get my money back, it most likely would still mean that the sub would stay active until, somehow, some way, someone from BT/EE itself could fix the problem on their side, yet that is also questionable as I don't own the BT/EE account that the sub is connected to, nor do I even know what the account is.

Re: BT Gamepass from 3rd party

gg30340 — Sun, 24 Dec 2023 13:51:22 GMT

If it is a stolen BT Xbox Game Pass you will not be entitled to do anything with it let alone control the subscription!

Re: BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 13:55:54 GMT

I bought it from a 3rd party on G2A. According to the receipt, the person who sold it was from the UK. I had bought the subscription during October, and only now had realized that it was still going, even if it wasn't supposed to. I, on my end can't do anything about it. I've already panicked about the whole ordeal, and I just want the sub to be removed from my Xbox account, period.

Re: BT Gamepass from 3rd party

gg30340 — Sun, 24 Dec 2023 13:59:17 GMT

There is nothing that this forum can do except advise the forum moderators who are BT emplyees to see if they can offer any help or assistance and as I have already done that I would suggest that you wait until they respond to this thread to see what they can offer.

Re: BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 14:00:12 GMT

Alright, I'll wait for their response.

Re: BT Gamepass from 3rd party

imjolly — Sun, 24 Dec 2023 14:00:15 GMT

sorry but how are you paying the subscription - credit card/debit card/direct debit or some other method?

Re: BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 14:05:49 GMT

I will be waiting, and hoping, for an employee to pick this problem up and I shall talk about this further with them.

Re: BT Gamepass from 3rd party

gg30340 — Sun, 24 Dec 2023 14:06:13 GMT

@imjolly wrote:

sorry but how are you paying the subscription - credit card/debit card/direct debit or some other method?

If it is a BT Xbox Game pass there is a good chance it is attached to a BT Customer's account and is being paid for by them. If they don't check their bill they may be unaware that is happening.

See the BT XBox Game pass T&Cs.

Xbox Game Pass Ultimate on BT ts and cs

Re: BT Gamepass from 3rd party

NeilO — Sun, 24 Dec 2023 14:13:47 GMT

@STC1 Thanks for posting, you'll need to contact Microsoft for support with this. BT do not have visibility of who the Game Pass code was issued to as this information is not shared with us by Microsoft for data protection reasons.

Thanks

Neil

Re: BT Gamepass from 3rd party

imjolly — Sun, 24 Dec 2023 14:21:19 GMT

@gg30340

you are probably right about who is actually paying and would tie in with the posts where customers have had the game pass activated but know nothing about it

Re: BT Gamepass from 3rd party

STC1 — Sun, 24 Dec 2023 14:36:10 GMT

This doesn't seem to be a new problem either. If you google about the subject, you'll find many people on, for example, Reddit saying that they have the same problem after buying the xbox gamepass from third parties, such as G2A and such. Those posts range from 2 months old to recent.

Re: BT Gamepass from 3rd party

STC1 — Mon, 25 Dec 2023 10:10:37 GMT

@NeilO An update. I had contacted Microsoft about it, but as the subscription that I have on Xbox is controlled through a BT profile, they can't do anything about it. I don't have access to said BT profile because I had bought the Xbox game pass code from a third party, and you can't see from the code if it's a regular one or a BT one. Microsoft's backend team has said that it has to be canceled through BT services. I can't do that myself as I'm not from the UK nor do I have an actual BT profile, as the BT profile that the game pass is activated from could be any. I still have the code what I used, so maybe if with that one could find which BT profile was given that specific Xbox game pass code.

Re: BT Gamepass from 3rd party

gg30340 — Mon, 25 Dec 2023 10:41:29 GMT

The moderator stated "BT do not have visibility of who the Game Pass code was issued to as this information is not shared with us by Microsoft for data protection reasons" so that would appear to mean that without BT being told the customers name or BT account number that the specific code was issued to from Microsoft they will be unable to access the BT Customers account/details because at present they have no way of knowing who has been issued with it.

I could of course be wrong in my interpretation so no doubt the moderator may wish to clarify that but due to the Festive Holidays that may not be for a few days , so you may wish to get back in touch with Microsoft to see if they at least hold that information and if there is a point of contact that BT could use to access that information if they, as I suspect, won't release it to you.