This topic

Rewards card

dibaird — Tue, 12 Dec 2023 20:23:54 GMT

Hi I was due to receive a £75 rewards card but every time I log on to check it’s just saying sorry we cannot bring up your details. Can anyone help?

Re: Rewards card

DavidM — Wed, 13 Dec 2023 18:29:04 GMT

Hi @dibaird and thanks for posting.

What was the reward for? Is it part of an order? I'm guessing it's separate to the previous reward you mentioned at Solved: Rewards card - BT Community

Cheers

David

Re: Rewards card

dibaird — Thu, 14 Dec 2023 14:23:10 GMT

Yes it was a new order for upgrading the broadband. It was for a £75 BT Digital reward voucher.

Re: Rewards card

NeilO — Thu, 14 Dec 2023 16:34:30 GMT

Thanks @dibaird we'll need to take a look. I've sent you a private message so you can send over your details.

Thanks

Neil

Re: Rewards card

RobbieMac — Tue, 26 Dec 2023 12:36:10 GMT

Hi @dibaird

I hope you had a nice Christmas.

I'm posting to confirm that we have arranged to send you the £75 reward card. You'll have received a separate email confirming this too.

As this is sorted, I'll close things off from my side. If you need help or have a question in future feel free to post back as you're more than welcome 🙂

Thanks,

Robbie

Re: Rewards card

dibaird — Wed, 10 Jan 2024 14:01:34 GMT

I still haven’t received this reward.

Diane

Re: Rewards card

NeilO — Wed, 10 Jan 2024 15:56:09 GMT

Hi @dibaird I'm sorry about that, have you checked your spam folder for the email from Purecard?

Thanks
Neil

Re: Rewards card

dibaird — Wed, 10 Jan 2024 18:36:35 GMT

Hi yes and double checked there typing in purecard.

Diane

Re: Rewards card

NeilO — Wed, 10 Jan 2024 19:25:58 GMT

@dibaird I'm sorry, it looks like it was issued on 22/12/23. If you call or email the Reward Card Service team on 0344 879 1068 or bt@purecard.com they'll be able to get you sorted.

Neil