This topic

Defaulting to old account

Teethgrinder — Sat, 30 Dec 2023 15:54:37 GMT

I’ve just signed up for broadband and TV. When I log in to My BT, it is defaulting to an old closed account, not my new account. Looking for some help to delete this old account. Thanks

Re: Defaulting to old account

RobbieMac — Sat, 30 Dec 2023 16:30:21 GMT

Hi @Teethgrinder

Welcome to the BT Community and thank you for your post!

I am sorry that your BTID is defaulting to an old closed account when you log in. The community wouldn't be able to help with this and direct help from BT is needed in this instance. Do you want to give our guides in the helpdesk a call? You can reach them by calling 0330 1234 150. I am suggesting this as we are a small team and it would be next week before we would have the chance to pick up your case. Calling our guides would resolve this sooner.

Post back and let me know how you get on please 🙂

Thanks,

Robbie

Re: Defaulting to old account

imjolly — Sat, 30 Dec 2023 16:31:33 GMT

Phone CS 03301234150 or you can try Billing. https://www.bt.com/help/contact-bt/account-and-billing/broadband

They should be able to help you

Re: Defaulting to old account

Teethgrinder — Sat, 30 Dec 2023 16:45:33 GMT

Thanks @RobbieMac @imjolly .

will call the helpline and let you know how I get on.

Re: Defaulting to old account

RobbieMac — Sat, 30 Dec 2023 16:53:58 GMT

@Teethgrinder wrote:

Thanks @RobbieMac @imjolly .

will call the helpline and let you know how I get on.

Many thanks @Teethgrinder

Keep us posted for sure 😁

Robbie