This topic

Another XBox GamePass/BT Account Issue

SportiveUK — Tue, 02 Jan 2024 16:11:27 GMT

Hi,

I'll try to keep this simple!

I had circa 9 months of stacked redeemed Gamepass keys on my MS account.
Renewed my BT broadband contract and received 12 months free Ultimate Gamepass. This appeared to jump the queue of stacked redeemed keys.
Turned off Auto-renew as free deal ended March 2023
My 9 months of stacked keys are now coming to an end and my Xbox keeps telling me I only have a few days left before my subscription runs out.
I can't manage anything through my MS account as it tells me my subscription is 'managed by BT/EE' even though the free deal ended over 9 months ago.
Clicking on the manage button takes me to my BT account management page where all I can do is add Gamepass through BT at £10 per month.

So, like others, how do I unlink BT from my MS account such that I can directly add redeemable codes in the way I used to via my MS account? I must not lose over 20 years of MS account XBox stuff so setting up a new MS account is not an option!

Many thanks

Andrew

Re: Another XBox GamePass/BT Account Issue

DavidM — Tue, 02 Jan 2024 17:58:38 GMT

Hi @SportiveUK and welcome back.

Good to see you again. Sorry you're having problems with the Xbox game pass. I can help. I've sent you a private message so drop me over the details and I'll check it for you.

Cheers

David

Re: Another XBox GamePass/BT Account Issue

SportiveUK — Tue, 02 Jan 2024 18:11:58 GMT

PM sent, thanks.

Re: Another XBox GamePass/BT Account Issue

SportiveUK — Wed, 10 Jan 2024 08:05:20 GMT

This issue has been sorted and I now have control of my MS Xbox subscription again. Thanks! 👍

Re: Another XBox GamePass/BT Account Issue

DanielS — Wed, 10 Jan 2024 09:09:53 GMT

That's brilliant to see @SportiveUK.

@DavidM is in the office later this afternoon. I'll let him know so he can close off the complaint that he had raised.

Take care and have a great day.

Thanks,

DanielS