https://community.bt.com/t5/Bills-Packages/My-bt-is-defaulting-to-an-old-inactive-account/m-p/2338411#M164033 <P>I have recentlyu joined BT for TV and broadband. However when I am trying to access my account online I cannot see any of my packages or bills as it defaults to an old inactive account and I can switch to the new one. Is any way to change the default or remove the old account. I have already spoken 3 times to agents on the phone that promised to raise to technical team and it will be resolved in 3 days but no success so far. Any recommendation please?</P> Wed, 03 Jan 2024 13:53:31 GMT vafgeo 2024-01-03T13:53:31Z https://community.bt.com/t5/Bills-Packages/My-bt-is-defaulting-to-an-old-inactive-account/m-p/2338411#M164033 <P>I have recentlyu joined BT for TV and broadband. However when I am trying to access my account online I cannot see any of my packages or bills as it defaults to an old inactive account and I can switch to the new one. Is any way to change the default or remove the old account. I have already spoken 3 times to agents on the phone that promised to raise to technical team and it will be resolved in 3 days but no success so far. Any recommendation please?</P> Wed, 03 Jan 2024 13:53:31 GMT https://community.bt.com/t5/Bills-Packages/My-bt-is-defaulting-to-an-old-inactive-account/m-p/2338411#M164033 vafgeo 2024-01-03T13:53:31Z https://community.bt.com/t5/Bills-Packages/My-bt-is-defaulting-to-an-old-inactive-account/m-p/2338413#M164034 <P>try contacting the billing team who should be able to help&nbsp; &nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Wed, 03 Jan 2024 13:55:40 GMT https://community.bt.com/t5/Bills-Packages/My-bt-is-defaulting-to-an-old-inactive-account/m-p/2338413#M164034 imjolly 2024-01-03T13:55:40Z