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EQUIPMENT RETURN

CarolineW — Wed, 03 Jan 2024 19:38:09 GMT

I returned the BT equipment on a.7.12.23 and it was received on 9.12.23, however I am still receiving requests from BT to return the equipment?

Re: EQUIPMENT RETURN

gg30340 — Wed, 03 Jan 2024 20:00:26 GMT

If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.

Re: EQUIPMENT RETURN

RobbieMac — Thu, 04 Jan 2024 08:57:18 GMT

Good morning @CarolineW

Welcome and thanks for your post! I am sorry that you're receiving requests to return the equipment. I understand that you have already sent the equipment back in December. Call the number that @gg30340 has posted above and my colleagues will mark the equipment as returned.

Post back to let me know how you get on, please 🙂

Thanks,

Robbie