This topic

Cancelling BT on behalf of parent who has moved into a care home

devinejulie — Thu, 04 Jan 2024 21:57:00 GMT

Good Evening

Can you please assist me in cancelling my Mum's landline and broadband. She has had to move into a care home following a stroke and I'm trying to reduce her outgoings as she has to self-fund for her care. Any help you can provide would be much appreciated.

Kind regards

Julie

Re: Cancelling BT on behalf of parent who has moved into a care home

imjolly — Thu, 04 Jan 2024 22:30:47 GMT

I have ask the forum mods who are BT employees to help and they will post here. Do you have POA?

mods are very busy with other customer problems and may take few days to help

Re: Cancelling BT on behalf of parent who has moved into a care home

devinejulie — Thu, 04 Jan 2024 22:32:31 GMT

Yes I have lasting power of attorney for my Mum.

Re: Cancelling BT on behalf of parent who has moved into a care home

RobbieMac — Fri, 05 Jan 2024 13:17:27 GMT

Hi @devinejulie

Welcome to the BT Community and thank you for your posts!

We can help you out cancelling your Mum's landline and broadband service as she has moved into a care home. I can imagine it must be a very difficult time for you guys at the moment.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Cancelling BT on behalf of parent who has moved into a care home

DavidM — Mon, 08 Jan 2024 17:11:48 GMT

Thanks for sending over the details @devinejulie

I'm glad I was able to get this sorted for you.

All the best

David