https://community.bt.com/t5/Bills-Packages/BT-equipement-returned-but-still-charged/m-p/2338885#M164138 <P>&nbsp;Hello, when I upgraded to Full fibre, I have been asked to return the wifi disc.<BR />I already did that since 8th of November 2023, and I have the proof of delivery from Royal Mail. But now I received a mail from BT saying that the equipements did not arrive and I will be charged £30.</P><P>Can you please fix that, as I already returned the equipement.</P> Fri, 05 Jan 2024 13:05:24 GMT elibel01 2024-01-05T13:05:24Z https://community.bt.com/t5/Bills-Packages/BT-equipement-returned-but-still-charged/m-p/2338885#M164138 <P>&nbsp;Hello, when I upgraded to Full fibre, I have been asked to return the wifi disc.<BR />I already did that since 8th of November 2023, and I have the proof of delivery from Royal Mail. But now I received a mail from BT saying that the equipements did not arrive and I will be charged £30.</P><P>Can you please fix that, as I already returned the equipement.</P> Fri, 05 Jan 2024 13:05:24 GMT https://community.bt.com/t5/Bills-Packages/BT-equipement-returned-but-still-charged/m-p/2338885#M164138 elibel01 2024-01-05T13:05:24Z https://community.bt.com/t5/Bills-Packages/BT-equipement-returned-but-still-charged/m-p/2338893#M164140 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326232">@elibel01</a></P> <P>this is a customer help customer community forum&nbsp; as it says when you join - you post does not go to BT</P> <P>try phoning CS 03301234150&nbsp; or billing&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 05 Jan 2024 13:17:40 GMT https://community.bt.com/t5/Bills-Packages/BT-equipement-returned-but-still-charged/m-p/2338893#M164140 imjolly 2024-01-05T13:17:40Z