This topic

Unable to find link to resend myBT activation link

bert38 — Thu, 04 Jan 2024 22:35:58 GMT

Hi.

I am trying to use the myBT app to assist with location of my discs.

However when I log into the app I am sent to ‘activate your BT ID..’

i have been a customer for years so can’t find the original email-it then says click log in and follow instructions to receive another activation link.

when I click log in I can see account billing etc but no where can I see instructions to receive another link.

I go round in circles it’s incredibly frustrating because there seems no way to access the app.

Re: Unable to find link to resend myBT activation link

RobbieMac — Fri, 05 Jan 2024 14:55:04 GMT

Hi @bert38

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having setting up the app to help with the location of your discs. Give our guides in the helpdesk a shout on 0330 1234 150 and they'll give you a hand with your BTID.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Unable to find link to resend myBT activation link

bert38 — Fri, 05 Jan 2024 15:39:49 GMT

Hi,

Thanks for the reply. I did manage to speak to somebody this morning on live chat and the matter has been resolved.

regards, Nic