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Multiple accounts on one ID

Depraver — Tue, 02 Jan 2024 19:38:14 GMT

Hi,

I have two accounts assigned to my BT login so can't access most of the pages on the BT site or Android app because it defaults to the old, inactive account number. I've already contacted customer services twice to solve this but the issue still remains. Is there another way to get this fixed?

Thanks

Re: Multiple accounts on one ID

DavidM — Tue, 02 Jan 2024 20:04:54 GMT

Hi @Depraver and welcome to our community.

Thanks for posting about your BTID. Have you tried setting up a different BTID with a new email address and the account in question? If that doesn't suit I'll be happy to take a look. Just check your inbox for my message and drop me over the details.

Cheers

David

Re: Multiple accounts on one ID

DavidM — Sun, 07 Jan 2024 11:25:09 GMT

Hi @Depraver,

Thanks for sending over the details. I've removed the unwanted account for you now. Post back if there are any other issues.

Cheers

David