https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339517#M164253 <P>can you not just phone your mobile from the new house phone and see the number?</P> Mon, 08 Jan 2024 14:23:14 GMT imjolly 2024-01-08T14:23:14Z https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339484#M164246 <P>Why is it such a battle to get a phone line and broadband put in for an elderly family member the communication from bt has been terrible we ve had it fitted after a mission and now we have no idea what the new phone&nbsp; number is or the account number got text this morning saying new bill is available online couldn't view as haven't an account number</P><P>Terrible service from a supposed dementia friendly compay</P> Mon, 08 Jan 2024 13:07:29 GMT https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339484#M164246 PAULY2 2024-01-08T13:07:29Z https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339497#M164247 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326366">@PAULY2</a></SPAN> and thanks for posting.</P> <P>I'm really sorry you'e having problems with the acount details. It shouldn't be that difficult. I can help, just check your inbox for my message and drop me over the details.</P> <P>Cheers</P> <P>David</P> Mon, 08 Jan 2024 13:34:08 GMT https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339497#M164247 DavidM 2024-01-08T13:34:08Z https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339517#M164253 <P>can you not just phone your mobile from the new house phone and see the number?</P> Mon, 08 Jan 2024 14:23:14 GMT https://community.bt.com/t5/Bills-Packages/Dementia/m-p/2339517#M164253 imjolly 2024-01-08T14:23:14Z