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Re: How can I revert control of my Xbox account back to Microsoft?

archivist — Tue, 09 Jan 2024 19:20:07 GMT

Evening

I have exactly the same issue. My BT included Game Pass subscription ended last month but my Microsoft account still states my Game Pass is managed by BT/EE.

I have double checked my BT account to ensure that Game Pass isn't active. Can someone look into this for me?

Re: How can I revert control of my Xbox account back to Microsoft?

DanielS — Wed, 10 Jan 2024 11:06:13 GMT

Hi @archivist,

I am sorry to see that this hasn't changed back to Microsoft as of yet.

I'll send you a private message so that we can contact our team that communicates directly with Microsoft for you.

Thank you
DanielS

Re: How can I revert control of my Xbox account back to Microsoft?

DavidM — Fri, 19 Jan 2024 19:23:08 GMT

Thanks for sending over the details @archivist

I'm glad I was able to get this sorted for you. Post again if you have any other problems and we'll be happy to help.

Cheers

David

Re: How can I revert control of my Xbox account back to Microsoft?

archivist — Fri, 19 Jan 2024 19:38:40 GMT

Hi David

Yes, my account is fixed.

I really appreciate your and the rest of the teams help. You are all a real credit to BT.