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Broadband downgraded

steveholl888 — Wed, 10 Jan 2024 16:45:39 GMT

Yesterday I canceled my order to downgrade my broadband connection as cancelled my phone line but I phoned up straight away to cancel my downgrade but for sum reasons the order come through to downgrade my speed but I want my speed back up to 60

so can anyone help me with this please

thanks Steven Holley

Re: Broadband downgraded

Keith_Beddoe — Wed, 10 Jan 2024 16:50:54 GMT

@steveholl888

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: Broadband downgraded

-Richie- — Wed, 10 Jan 2024 18:54:42 GMT

Some orders complete super quickly, a change of speed is done quickly, so you might of been passed the point of no return.
If you want to upgrade, you'll need to call back up and see what options are available, you can also do it online via www.bt.com/mybt