https://community.bt.com/t5/Bills-Packages/It-retur-cha/m-p/2339891#M164312 <P>A quick search of this forum will show that yours is an all too common occurrence but there's not a lot you can do if you didn't keep the Post Office receipt (which serves as your proof of return) you'll just have to put it down to experience</P> Wed, 10 Jan 2024 19:46:43 GMT Les-Gibson 2024-01-10T19:46:43Z https://community.bt.com/t5/Bills-Packages/It-retur-cha/m-p/2339886#M164310 <P>I am being charged £89 for non return of kit when I returned it weeks ago,I have phoned bt and without proof of tracking I will have to pay ,I have been with bt for years and it would be nice to be believed anyone else had the same problem&nbsp;</P> Wed, 10 Jan 2024 19:25:03 GMT https://community.bt.com/t5/Bills-Packages/It-retur-cha/m-p/2339886#M164310 GB7 2024-01-10T19:25:03Z https://community.bt.com/t5/Bills-Packages/It-retur-cha/m-p/2339891#M164312 <P>A quick search of this forum will show that yours is an all too common occurrence but there's not a lot you can do if you didn't keep the Post Office receipt (which serves as your proof of return) you'll just have to put it down to experience</P> Wed, 10 Jan 2024 19:46:43 GMT https://community.bt.com/t5/Bills-Packages/It-retur-cha/m-p/2339891#M164312 Les-Gibson 2024-01-10T19:46:43Z