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BT account emails still send to old address

c64z86 — Sun, 25 Jun 2023 19:57:57 GMT

Hi,

I'm not sure where to put this so I hope it's not in the wrong part of the forum.

But my problem is that somehow I still somehow have my old email on my BT account, an email which I closed ages ago, even though it doesn't show anywhere in my account settings anymore.

I've changed by BT ID email to be my current address a few months ago but whenever I change anything in my account or change my package the emails from this still go to the old email address which doesn't exist anymore.

Is there any way to get this changed and sorted? Thank you!

Re: BT account emails still send to old address

JohnC2 — Mon, 26 Jun 2023 08:04:17 GMT

Hi @c64z86, sorry your order confirmations etc are going to an address you no longer use.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this updated for you.

cheers

John

Re: BT account emails still send to old address

c64z86 — Mon, 26 Jun 2023 11:34:38 GMT

ok replied! 🙂

Re: BT account emails still send to old address

JohnC2 — Tue, 27 Jun 2023 15:38:39 GMT

Hi @c64z86, thanks for getting in touch. I called earlier; sorry I missed you.

I just wanted to let you know that I've removed the old email address from your account and the current email address is now the only one.

Cheers

John

Re: BT account emails still send to old address

c64z86 — Tue, 27 Jun 2023 15:56:01 GMT

Awesome John, thank you so much!! 😄