This topic

Fail to Create / Activate an BT ID

owlivingco — Thu, 11 Jan 2024 15:26:05 GMT

We tried many times of creating/activating an BT ID since account setup in Nov 2023, but it still says fails due to technical issue. Also once received an email in Dec 2023 from BT that didn't witch on the services.

What should we do?

And will it affect my WiFi service?

Re: Fail to Create / Activate an BT ID

NeilO — Thu, 11 Jan 2024 16:37:14 GMT

Hi @owlivingco welcome to the community and thanks for posting. I'm sorry to see you're experiencing issues creating a BT ID. At what stage in the BT ID creation steps are you getting the error message?

Thanks

Neil

Re: Fail to Create / Activate an BT ID

owlivingco — Fri, 12 Jan 2024 08:43:21 GMT

Thanks Neil.

The prompt displays when I do the final step - Security part.

Re: Fail to Create / Activate an BT ID

StuartH — Fri, 12 Jan 2024 09:47:17 GMT

Hi @owlivingco

Thanks for your reply. Have you tried this on other browsers/devices just want to rule out a browser privacy setting?

Cheers

Stuart

Re: Fail to Create / Activate an BT ID

owlivingco — Fri, 12 Jan 2024 15:08:17 GMT

Hi @StuartH ,

Thanks for the suggestion. Tried both Chrome and Safari browser, but the prompt happens at the same step/stage.

Any advice? Thanks!

Re: Fail to Create / Activate an BT ID

StuartH — Fri, 12 Jan 2024 15:16:06 GMT

Hi @owlivingco

Thanks for confirming this. I think this needs some further investigation.

I've sent you a private message asking for some more details.

Thanks

Stuart

Re: Fail to Create / Activate an BT ID

owlivingco — Sat, 13 Jan 2024 13:10:11 GMT

Hi @StuartH

The information needed is replied via the private message.

Thank you for the support.