This topic

Change to EE

Minkey1 — Sun, 14 Jan 2024 14:43:16 GMT

Hi all

Hope this is the right forum. It concerns all our BT products. Looking for some guidance if possible.

I've been a BT customer for 50yrs. Currently have Fibre 900, 2 x SIM only mobile plans, and a BT TV box with NF/Now package. If the retail side is to come under EE, so be it. Our TV box has already rebranded.

Looking at the EE offering, I can get their Fibre 1.6Gb product for more or less what I pay for BT Fibre 900 now. I can do slightly better data cap and price wise on the 2 mobile SIMs, and doubtless can port the numbers over. Haven't looked at TV, but as I say the box has already re-branded anyway.

Does anyone know if EE Shops can access our BT account? If they can, is it feasible to call in and switch the fibre and SIMs over? If it could be done, would the existing BT contract lengths be relevant?

If it's going to happen, I'd rather push it along and take the opportunity to upgrade our products but do it face to face if possible.

Has anyone any knowledge of what EE Shops can do?

TIA.

Mike

Re: Change to EE

Keith_Beddoe — Sun, 14 Jan 2024 14:49:58 GMT

@Minkey1

I would take a read of some of the posts on the EE forum, before making any decision.

https://community.ee.co.uk/

As for the EE shops, they will undoubtedly help to sell you everything, to get the commission.

Re: Change to EE

imjolly — Sun, 14 Jan 2024 14:49:23 GMT

if you read other forum posts they say that only new EE customers can currently get the 1.6gb package and also problems if you are currently BTTV customer I don't think they have the systems in place for these type of switches but hopefully soon

Re: Change to EE

Minkey1 — Sun, 14 Jan 2024 18:53:37 GMT

Thanks Keith. Might need to develop some patience then.

Re: Change to EE

Minkey1 — Sun, 14 Jan 2024 18:54:09 GMT

Ah. Looks like I'll have to wait then.

Re: Change to EE

c64z86 — Sun, 14 Jan 2024 19:08:54 GMT

Yep according to one customer, Openreach have informed him that the 1.6gbps package is still in a trial phase, which is due to end by 29th Feb but, who knows, may be extended yet again:

Openreach has informed us that the pilot is going to plan and they just need to finish testing the full range of order types across different geographies in the UK. “We hope to complete our testing soon and proceed to full launch thereafter,” added the operator. Via ispreview.co.uk

BT broadband full WiFi transfer to EE 1.6gbps - Page 14 - The EE Community

NGA2024/23 (openreach.co.uk)

So unless you want to be part of a trial, I'd advise to wait a good few months too, maybe give it until summer early autumn. By then they should be bringing out a wifi 7 router too!

Re: Change to EE

Anonymous — Sun, 14 Jan 2024 19:30:56 GMT

...and I believe another spanner in the works is you can't yet move with TV services.

Re: Change to EE

-Richie- — Sun, 14 Jan 2024 19:49:18 GMT

@Anonymouswrote:
...and I believe another spanner in the works is you can't yet move with TV services.

You can now move with EETV as an existing service.

Re: Change to EE

Minkey1 — Sun, 14 Jan 2024 20:03:49 GMT

As I said, ours has automatically rebranded as "EE TV" 🤷🏻‍♂️

Re: Change to EE

c64z86 — Sun, 14 Jan 2024 20:56:43 GMT

Yeah but for now it's still provided by BT until you are actually switched over to EE.

They have brought out new boxes, an Apple+ TV box, EE TV Mini Box, and the EE TV Pro box. I'm not sure if the EE TV Pro box is the same as the BT one or not though. I was told on the forum that it's a different box...

So even though the light changed to the EE green on our BT TV boxes and the BT TV app has changed to the EE TV app, it still seems to be a a different box to the EE TV Pro and we are still on the BT TV system? idk 🤷

It's confusing for sure, and a whole weird cluster of a mess, but that seems to be what they have done, or at least how I understand what they have done. I guess this type of change is always this confusing? I've never been through an ISP rebrand before lol 😛

Re: Change to EE

chrisjp — Sun, 14 Jan 2024 21:09:49 GMT

This BT re-branding of its retail service as EE seems to be a bit of a shambles, going by numerous comments and complaints both on this forum and on the EE community forum.
If you're currently getting a reliable service from BT I think the best advice is avoid like the plague seeking to get it changed to EE. In fact avoid doing anything to change your current arrangements because BT seems to have the knack of getting a lot of these changes disastrously wrong, often leaving its cutomers with no service for several weeks.

Re: Change to EE

c64z86 — Sun, 14 Jan 2024 21:20:54 GMT

I agree 100% that it's a confusing mess, but It seems we will eventually get changed over to EE, whether we like it or not.

Best of Both | BT & EE Partnership

They say that you can choose to stay on BT "For now". No idea how long that is.

Re: Change to EE

zulu17 — Sun, 14 Jan 2024 22:26:29 GMT

@-Richie- wrt

“You can now move with EETV as an existing service”

well that is contrary to the current official page says

https://www.bt.com/exp/broadband/ee

(what does it mean for my other BT products section)

EE TV: If you have TV with us, on 6 December this will be renamed to EE TV, but there is no change to your bill, price, or content.
[Alt from 6 Dec: EE TV: if you have TV with us, this is now EE TV, but there is no change to your bill, price, or content. If you move your broadband, you’ll also need to move to our new TV service.]

Re: Change to EE

Minkey1 — Mon, 15 Jan 2024 09:35:27 GMT

Exactly so. Only change is the brand name and front "on" light colour.

Re: Change to EE

DarrenDev — Mon, 15 Jan 2024 10:18:50 GMT

@-Richie- wrote:

@Anonymouswrote:

...and I believe another spanner in the works is you can't yet move with TV services.

You can now move with EETV as an existing service.

Not quite true @-Richie- - it's potluck whether you get one of the small number of agents who are currently able to take migration orders. I wouldn't recommend anyone calls us to migrate to EE Broadband yet if they have EE TV on BT Broadband.

Re: Change to EE

Minkey1 — Mon, 15 Jan 2024 14:03:48 GMT

Sounds like I'm best off sitting tight and let it all get bedded in and de-snagged.
Thanks all.