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BT Reward Card

missemmajones78 — Tue, 16 Jan 2024 14:29:37 GMT

I've not received my reward card yet, I qualifed by upgrading my Fibre before Christmas. I really could do with it ASAP, January is always a tight month. Are you able to tell me when I will receive the virtual card please? I made contact with purecard.com but are asking for a

VOL number, they said the wasn't an order yet.

Many thanks

Re: BT Reward Card

RobbieMac — Tue, 16 Jan 2024 15:23:14 GMT

Hi @missemmajones78

Welcome to the BT Community and thank you for your post!

I am sorry for the time it's taking to receive your reward card. Give our guides in the helpdesk a shout on 0330 1234 150. Post back and let me know how you get on chatting with them please 🙂

Thanks,

Robbie

Re: BT Reward Card

missemmajones78 — Tue, 16 Jan 2024 17:00:25 GMT

Thank you, I've called, I missed judged, today is my last day for the cooling off period.