This topic

Account closure

teresastockwell40 — Wed, 17 Jan 2024 14:07:02 GMT

Hello,

My Mum has moved to a care home, and I am needing to close the account as she doesn't have the mental capability to do this. So as her son and LPA I have taken over and needing to get this closed to make sure all loose ends are tied up. Please can you help or point me in the right direction?

Regards,

Richard Stockwell

Re: Account closure

Keith_Beddoe — Wed, 17 Jan 2024 14:12:35 GMT

@teresastockwell40

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to assist.

Re: Account closure

DanielS — Wed, 17 Jan 2024 14:28:21 GMT

Hi @teresastockwell40,

I would like to look into this for you and do all we can to help.

I will send you a private message so we can talk to you.

Thank you

DanielS

Re: Account closure

teresastockwell40 — Wed, 17 Jan 2024 14:43:24 GMT

Hi Daniel

Ok how does that work?

Regards

Richard

Re: Account closure

Keith_Beddoe — Wed, 17 Jan 2024 14:51:50 GMT

@teresastockwell40

You should get a message in your inbox.

Use this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

You need to reply to that private message.

Re: Account closure

DavidM — Wed, 17 Jan 2024 16:19:43 GMT

Thanks for sending over the details and taking time to chat @teresastockwell40

That's all been sorted for you now. Post back if you have any other problems.

Cheers

David

Re: Account closure

teresastockwell40 — Wed, 17 Jan 2024 16:24:39 GMT

Thanks David