https://community.bt.com/t5/Bills-Packages/Returning-router/m-p/2341735#M164701 <P>Hi all,</P><P>I’m looking to return a router that we thought we had lost. We were charged for not sending it back but keen to request a bag and receive the credit.&nbsp;<BR /><BR /></P><P>Can anyone please help as keen to not have to call if possible?&nbsp;<BR />thanks Claire&nbsp;</P> Wed, 17 Jan 2024 22:35:17 GMT Sweens15 2024-01-17T22:35:17Z https://community.bt.com/t5/Bills-Packages/Returning-router/m-p/2341735#M164701 <P>Hi all,</P><P>I’m looking to return a router that we thought we had lost. We were charged for not sending it back but keen to request a bag and receive the credit.&nbsp;<BR /><BR /></P><P>Can anyone please help as keen to not have to call if possible?&nbsp;<BR />thanks Claire&nbsp;</P> Wed, 17 Jan 2024 22:35:17 GMT https://community.bt.com/t5/Bills-Packages/Returning-router/m-p/2341735#M164701 Sweens15 2024-01-17T22:35:17Z https://community.bt.com/t5/Bills-Packages/Returning-router/m-p/2341836#M164704 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326897">@Sweens15</a>&nbsp;</P> <P>quickest way is to phone CS and request returns bag</P> <P>after returning and if account not updated then try billing for help&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 18 Jan 2024 12:06:43 GMT https://community.bt.com/t5/Bills-Packages/Returning-router/m-p/2341836#M164704 imjolly 2024-01-18T12:06:43Z