This topic

Help! Xbox subscription!?!?!?

damo76nffc — Mon, 18 Dec 2023 18:38:15 GMT

About an hour ago I found an email from bt.com saying I've signed up for an Xbox Game Pass Ultimate Subscription and will be charged £10 a month.

Problem is, I haven't signed up for any such thing. I've never played on an Xbox in my life! Live alone, no kids, and nobody else has access to any of my account details!

(I see I’m not the only one this has happened to, and I’ve plagiarised another users post as I’ve had the same issue!)

What can I do!?

Re: Help! Xbox subscription!?!?!?

PaddyB — Mon, 18 Dec 2023 20:17:38 GMT

Hi @damo76nffc,

Thank you for posting and welcome to the Community. I'm sorry if the Xbox Game Pass has been activated without your knowledge. Please can you make sure your My BT is secure and that you've set up Two-Step-Authentication? If you send me your details, I'll be able to make sure that's cancelled and that no charges are applied to your account.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Help! Xbox subscription!?!?!?

damo76nffc — Mon, 18 Dec 2023 20:26:11 GMT

Thank you so much! I’ve replied to your PM, and I’ve changed my password and activated the 2 step authentication 🙂

Re: Help! Xbox subscription!?!?!?

DavidM — Thu, 28 Dec 2023 12:42:39 GMT

Hi @damo76nffc

Thanks for sending over the details. I'm glad I was able to get this sorted for you.

All the best

David

Re: Help! Xbox subscription!?!?!?

Dorlex — Thu, 18 Jan 2024 15:54:19 GMT

Hi there Paddy, I have also had the same problem. I've now set up two-factor authentication so hopefully that will prevent any further unauthorised access to my account, but I need to get rid of the Xbox pass that I didn't set up but am currently paying for. Can you help please?

Thanks,

Alex

Re: Help! Xbox subscription!?!?!?

NeilO — Thu, 18 Jan 2024 16:13:49 GMT

@Dorlex I'm sorry about that. Yes, we can help, you can opt out of the auto-renewal in MyBT but we'll need to sort out a refund for you anyway. I'll send you a private message so you can get in touch with the moderation team.

Neil

Re: Help! Xbox subscription!?!?!?

Dorlex — Thu, 18 Jan 2024 16:39:24 GMT

Great, thank you - I've sent over the details requested.