https://community.bt.com/t5/Bills-Packages/Xbox-pass/m-p/2342509#M164802 <P>I have received an email from BT stating that my Xbox ultimate game pass has been activated at a cost of £10 per month, I did not request this service, I have cancelled the auto renewal of the subscription and changed my security sign in for BT.</P><P>Any advice on how this has occurred.</P><P>Thanks</P> Sun, 21 Jan 2024 04:40:53 GMT billmoreland 2024-01-21T04:40:53Z https://community.bt.com/t5/Bills-Packages/Xbox-pass/m-p/2342509#M164802 <P>I have received an email from BT stating that my Xbox ultimate game pass has been activated at a cost of £10 per month, I did not request this service, I have cancelled the auto renewal of the subscription and changed my security sign in for BT.</P><P>Any advice on how this has occurred.</P><P>Thanks</P> Sun, 21 Jan 2024 04:40:53 GMT https://community.bt.com/t5/Bills-Packages/Xbox-pass/m-p/2342509#M164802 billmoreland 2024-01-21T04:40:53Z https://community.bt.com/t5/Bills-Packages/Xbox-pass/m-p/2342582#M164811 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327058">@billmoreland</a></SPAN>&nbsp;</P> <P>Welcome to the Community and thanks for posting.</P> <P>Sorry this has been ordered without your consent first step we usually recommend is to change your security which you've said you're done already.</P> <P>We can look into this and make sure no charge appears on your bill.</P> <P>I've sent you a private message asking for some more details.</P> <P>Thanks</P> <P>Stuart</P> Sun, 21 Jan 2024 13:33:13 GMT https://community.bt.com/t5/Bills-Packages/Xbox-pass/m-p/2342582#M164811 StuartH 2024-01-21T13:33:13Z