https://community.bt.com/t5/Bills-Packages/Re-Equipment-returns/m-p/2342804#M164845 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327104">@PaulGa</a></SPAN> and welcome to our community.</P><P>Sorry you're having trouble with the returns message. I can help. I've sent you a private message so check your inbox and drop me over the details.</P><P>Cheers</P><P>David</P> Mon, 22 Jan 2024 13:56:28 GMT DavidM 2024-01-22T13:56:28Z https://community.bt.com/t5/Bills-Packages/Re-Equipment-returns/m-p/2342800#M164844 <P>It seems I am having the same problem as others.</P><P>I don't appreciate receiving an email which threatens a charge for non-return when I have logged every week since and not found a "return my kit" link. I've had enough of waiting on phones trying to get through.</P><P>BT need to remove the warning or insert a link. Or let us recycle it at a recycling centre without the fear we are going to later be charged for non-return.</P> Mon, 22 Jan 2024 13:50:08 GMT https://community.bt.com/t5/Bills-Packages/Re-Equipment-returns/m-p/2342800#M164844 PaulGa 2024-01-22T13:50:08Z https://community.bt.com/t5/Bills-Packages/Re-Equipment-returns/m-p/2342804#M164845 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327104">@PaulGa</a></SPAN> and welcome to our community.</P><P>Sorry you're having trouble with the returns message. I can help. I've sent you a private message so check your inbox and drop me over the details.</P><P>Cheers</P><P>David</P> Mon, 22 Jan 2024 13:56:28 GMT https://community.bt.com/t5/Bills-Packages/Re-Equipment-returns/m-p/2342804#M164845 DavidM 2024-01-22T13:56:28Z