https://community.bt.com/t5/Bills-Packages/Cannot-Claim-Reward/m-p/2342988#M164866 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327134">@Dominique5033</a></SPAN> Thanks for posting, I'm sorry about that. Have you got more than one account number associated with your MyBT account? If so you need to ensure you're choosing the correct one from the drop-down list before claiming. Let me know if that helps.</P> <P>Thanks</P> <P>Neil</P> Tue, 23 Jan 2024 11:13:04 GMT NeilO 2024-01-23T11:13:04Z https://community.bt.com/t5/Bills-Packages/Cannot-Claim-Reward/m-p/2342942#M164853 <P>I'm hoping someone may be able to help.&nbsp;</P><P>&nbsp;</P><P>I keep getting the email saying my reward card is ready but when I then log in it says I have no reward waiting!?</P><P>&nbsp;</P><P>Many Thanks&nbsp;</P> Tue, 23 Jan 2024 03:35:08 GMT https://community.bt.com/t5/Bills-Packages/Cannot-Claim-Reward/m-p/2342942#M164853 Dominique5033 2024-01-23T03:35:08Z https://community.bt.com/t5/Bills-Packages/Cannot-Claim-Reward/m-p/2342988#M164866 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327134">@Dominique5033</a></SPAN> Thanks for posting, I'm sorry about that. Have you got more than one account number associated with your MyBT account? If so you need to ensure you're choosing the correct one from the drop-down list before claiming. Let me know if that helps.</P> <P>Thanks</P> <P>Neil</P> Tue, 23 Jan 2024 11:13:04 GMT https://community.bt.com/t5/Bills-Packages/Cannot-Claim-Reward/m-p/2342988#M164866 NeilO 2024-01-23T11:13:04Z