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Account

James801 — Tue, 23 Jan 2024 19:14:39 GMT

Hi,

I've just accessed my credit file, it shows 2 old BT accounts.

When I called the BT helpline, I was told there was nothing on their system? (I have both account numbers and commencement dates)

Desperately trying to update my credit file, however this a huge barrier trying to access someone who can point me in the right direction.

Thanks

Keith_Beddoe — Tue, 23 Jan 2024 19:33:30 GMT

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax, Experian or whoever the debt is with. You can do that at

Online at www.equifax.co.uk/ask
Call 0800 014 2955
Address – Equifax Ltd
- Customer Service Centre
- PO Box 10036
- Leicester
- LE3 4FS

Online at www.experian.co.uk
Call 0344 481 8000
Address - Experian Headquarters Talbot House
- Talbot Street
- Nottingham
- N80 1TH

They'll then liaise with BT for you.

James801 — Tue, 23 Jan 2024 19:52:01 GMT

Thank you 👍 will try this.

Not disputing the accounts, just need to clarify and get them closed.