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Kit returned over a month ago but still emailing

Bolyki — Tue, 23 Jan 2024 16:10:35 GMT

I returned the KIT I had for my fibre but BT is still emailing me! Very annoying.

It was picked up on 05/12/23 but I am still getting the emails. I have proof as I arranged a collection from my workplace.

Is there anything can be done?

gg30340 — Tue, 23 Jan 2024 16:16:36 GMT

If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.

Bolyki — Wed, 24 Jan 2024 20:44:25 GMT

but why do I need to spend time on this?

They sent it, I returned it. IT makes no sense that I need to waste time calling them.

I will let them try and charge me, put it to court and do a counterclaim. That way they learn it .

I can see how many people they try and scam with this, it's a joke. They also know the tracking number, just simply do not care to deal with it.

gg30340 — Wed, 24 Jan 2024 20:52:52 GMT

Your choice but why go through all that when a simple phone call will resolve it.