This topic

Returned Equipment

Georgiamae20 — Thu, 25 Jan 2024 17:44:53 GMT

I posted my equipment back to BT December 2nd, today is January 25th and I’ve been charged £190 for not returning the equipment. I posted it back 8 weeks ago!!!!! I’ve spent all day talking to customer services who won’t help without the Royal Mail tracking number but I can’t find it.

Anyone know what I can do?? I’m so upset and stressed, I don’t have £200 to throw away for something I HAVE returned 😭

Re: Returned Equipment

gg30340 — Thu, 25 Jan 2024 20:06:20 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Returned Equipment

StuartH — Thu, 25 Jan 2024 20:08:34 GMT

Hi @Georgiamae20

THanks for posting and welcome to the Community.

Sorry you've got notified after returning your equipment you will be charged.

I can investigate this for you. I've sent you a private message asking you for more info.

Thanks

Stuart