https://community.bt.com/t5/Bills-Packages/Renewed-package/m-p/2343783#M164981 <P>I renewed my package (fiber 100) with no upgrade to the service and order has been stuck open for more than two days at service 'regrade', which means I have been without internet since. I feel like it shouldn't be this hard.</P><P>Can someone let me know what's going on with my order or atleast close the order so I can phone customer service and move provider to Zen.</P> Fri, 26 Jan 2024 18:49:17 GMT ozen78 2024-01-26T18:49:17Z https://community.bt.com/t5/Bills-Packages/Renewed-package/m-p/2343783#M164981 <P>I renewed my package (fiber 100) with no upgrade to the service and order has been stuck open for more than two days at service 'regrade', which means I have been without internet since. I feel like it shouldn't be this hard.</P><P>Can someone let me know what's going on with my order or atleast close the order so I can phone customer service and move provider to Zen.</P> Fri, 26 Jan 2024 18:49:17 GMT https://community.bt.com/t5/Bills-Packages/Renewed-package/m-p/2343783#M164981 ozen78 2024-01-26T18:49:17Z https://community.bt.com/t5/Bills-Packages/Renewed-package/m-p/2343794#M164984 <P>This is a customer help customer forum and your post does not go to BT</P> <P>try phoning CS 03301234150 who should be able to help you</P> Fri, 26 Jan 2024 19:22:03 GMT https://community.bt.com/t5/Bills-Packages/Renewed-package/m-p/2343794#M164984 imjolly 2024-01-26T19:22:03Z