https://community.bt.com/t5/Bills-Packages/Post-contract-return-of-equipment/m-p/2343964#M165033 <P>At the end of my Broadband contract, I put all of my items (Smart Hub, Hybrid Connect, WiFi Disc), into the provided returns bag and dropped it off at my Post Office.&nbsp; I've had an email to say that the Hub &amp; Hybrid have been received but the Disc has not and I will be charged £30. I know that I the Disc was in the bag.&nbsp; Clearly, I can't prove it. Do I just accept the £30 charge for something I have not lost? Do I have any other options?</P><HR /><P>&nbsp;</P> Sat, 27 Jan 2024 16:18:01 GMT seeleytony 2024-01-27T16:18:01Z https://community.bt.com/t5/Bills-Packages/Post-contract-return-of-equipment/m-p/2343964#M165033 <P>At the end of my Broadband contract, I put all of my items (Smart Hub, Hybrid Connect, WiFi Disc), into the provided returns bag and dropped it off at my Post Office.&nbsp; I've had an email to say that the Hub &amp; Hybrid have been received but the Disc has not and I will be charged £30. I know that I the Disc was in the bag.&nbsp; Clearly, I can't prove it. Do I just accept the £30 charge for something I have not lost? Do I have any other options?</P><HR /><P>&nbsp;</P> Sat, 27 Jan 2024 16:18:01 GMT https://community.bt.com/t5/Bills-Packages/Post-contract-return-of-equipment/m-p/2343964#M165033 seeleytony 2024-01-27T16:18:01Z