This topic

Account being billed for service cancelled on 06 Nov '23.

Captain_Tactful — Wed, 03 Jan 2024 14:32:19 GMT

Hi,

Had an out of contract landline and broadband service that I cancelled on the 06 Nov, after an upsetting bill.

Was told I would have a final bill on the 6th December. I have paid, in November, what is owed up to the 6th of December.

Received confirmation emails, bags to send stuff for recycling and services did cancel on the 6th of December.

Landline number has changed to 01435 ****** and is not accepting incoming calls.

What should I be doing now?

Account number GB********

Thanks

Re: Account being billed for service cancelled on 06 Nov '23.

imjolly — Wed, 03 Jan 2024 13:48:42 GMT

please delete phone and account number as this is public forum

try contacting billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Account being billed for service cancelled on 06 Nov '23.

Captain_Tactful — Wed, 03 Jan 2024 15:34:36 GMT

Yeah, I'm not paying with my time and money to rectify an issue that is clearly systemic.

I'm out.

Re: Account being billed for service cancelled on 06 Nov '23.

Keith_Beddoe — Wed, 03 Jan 2024 15:40:39 GMT

If you cancelled your broadband service, then the phone service would also have been cancelled.

Re: Account being billed for service cancelled on 06 Nov '23.

iniltous — Wed, 03 Jan 2024 16:02:34 GMT

What exactly is the problem, if you were simply quitting BT on the Openreach network, to either not have broadband at all or getting broadband from an ISP using a different network, then 30 days notice is required, if that takes you to the 6 December, then it’s entirely possible that the bill for the entire month of December was already being processed, so you get a bill for some days after the 6th , that are then refunded…you may not like that you pay for days after the 6th December, and then get a refund but it’s the way it can work out ( depending on the billing run dates ) .

If you decide to not pay, or not pay the full amount, it could result in a default being applied to your credit file , if you used to pay by direct debit and then cancel the DD , then obviously the refund will be affected to.

Re: Account being billed for service cancelled on 06 Nov '23.

Captain_Tactful — Sat, 06 Jan 2024 17:57:29 GMT

@Distinguished sage Kieth

If you aren't going to read the post properly don't bother replying at all.

The phone number has changed verified by dialing 17070.

To confirm it wasn't a crossed line i tried to call the number an the call was rejected.

Whatever is happening is intentional and I have no time or patience for.

Re: Account being billed for service cancelled on 06 Nov '23.

Captain_Tactful — Sat, 06 Jan 2024 18:15:12 GMT

@ iniltous

The bill date was the 6th Nov, 6th December being the last bill date. My services broadband and phone stopped working on the 6th Dec. No final bill received. They are still billing an account with no active services.

I have all the emails confirming the situation i was in. I received more than 1 bag to return my kit, which in itself is a window into how the company is run.

They are simply trying to steal money from me. There are individuals behind this behaviour.

Given the systems inplace, it has to be decided at a higher level.

Considering your first words 'What exactly is the problem..' speaks volumes.

You're deliberately adding convolution, so I'd question your motives.

Re: Account being billed for service cancelled on 06 Nov '23.

Keith_Beddoe — Sat, 06 Jan 2024 19:11:33 GMT

@Captain_Tactful

You have a "stopped" line, which is why it cannot be used. This is normal practice when a service is ceased. It enables Openreach to identify it as a working pair, so it can be re-allocated to a new customer, although in practice, this is not going to happen as no new PSTN connections are allowed.

The number will become disconnected either if the cable pair is needed, or the exchange equipment gets disconnected.

As for the billing issue, you would need to raise this with BT.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: Account being billed for service cancelled on 06 Nov '23.

Captain_Tactful — Sun, 28 Jan 2024 12:23:33 GMT

As I suspected, my experience has been completely planned.

I've now received an email telling me my 20 year old email is going to be stopped.

Thieves.

Using the the excuse 'the only BT employees are the moderators', serves no-one but the bloated slack company.

If you work for BT you should be ashamed.

Re: Account being billed for service cancelled on 06 Nov '23.

iniltous — Sun, 28 Jan 2024 12:42:44 GMT

Most ISP’s that provide an email address as part of the broadband service , if the customer stops being a customer, all the benefits of being with that company , including the email are removed, so what’s the problem with that ? ,why would you expect to continue with something that you no longer pay for ?

As it turns out you have probably still got a basic email access , just not via email clients .

Re: Account being billed for service cancelled on 06 Nov '23.

Captain_Tactful — Sun, 28 Jan 2024 12:51:26 GMT

Nope. Basic email is being stopped as the account is arrears as I cancelled the direct debit (as I suspected they would attempt theft) when my services stopped on the 6th December'23.

The abuse of the complaint generation system is being used to manipulate the figures. Had 2 created and closed without my request.

To big to fail? To big to give a **bleep** about efficiency and objectivity more like.

Re: Account being billed for service cancelled on 06 Nov '23.

garybs29 — Sun, 28 Jan 2024 12:54:46 GMT

Well to be quite frank you've caused all your own issues & the rants just confirm you think you know best. You were given advice but it's not worth giving anymore as you won't listen to it

Re: Account being billed for service cancelled on 06 Nov '23.

iniltous — Sun, 28 Jan 2024 13:55:48 GMT

So you don’t pay your bill and your service is removed, who would have thought that would be the outcome, what exactly do you hope to gain from your post , BT customers that pay what they owe are hardly likely to agree with those like you that don’t .

Why didn’t you start your rant with the pertinent fact that your account is delinquent ?