This topic

Switching from BT to EE

sgt4hed — Sun, 28 Jan 2024 16:17:38 GMT

I have recently started a switch from BT to EE, same package (staying on the full fibre 900) but I have been sent a letter stating that I will have to pay an early termination fee. The 3 different people I spoke to (from both BT and EE) have all said that I won't have to pay an early termination fee when switching to EE from BT so I was confused when I got this letter through the post.

Re: Switching from BT to EE

gg30340 — Sun, 28 Jan 2024 17:54:36 GMT

See this thread, messages 2 and 9

Moving Broadband from BT to EE - BT Community

You have probably been sent an automatic email when moving ISPs while still in contract.

Re: Switching from BT to EE

NeilO — Mon, 29 Jan 2024 11:06:33 GMT

Hi @sgt4hed welcome to the community and thanks for posting. Was the order done online or over the phone? If done correctly a regrade to EE from BT should not generate a cancellation charge.

Thanks

Neil