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Xbox Game Pass Ultimate. Accounts still linked to microsoft BT/EE

garychester — Tue, 30 Jan 2024 13:44:04 GMT

Have cancelled xbox game pass ultimate in my products over a month ago. Last official billing day was the 22nd. Xbox has also been removed from my products in BT After some phone calls i thought that was the end of it. My xbox account is still linked to BT/EE and instead of saying xbox sub expires on 22/2/24 or somthing to that effect it now says auto renew on and im unable to change this. My sub is still active via BT/EE but im also not being charged. Hope the mods can help? have seen similiar requests previously.

Re: Xbox Game Pass Ultimate. Accounts still linked to microsoft BT/EE

StuartH — Tue, 30 Jan 2024 14:20:57 GMT

Hi @garychester

Thanks for posting, sorry you're experiencing problems managing your Xbox account.

I've sent you a private message asking for some more details so I can help with this.

Thanks

Stuart

Re: Xbox Game Pass Ultimate. Accounts still linked to microsoft BT/EE

AshGSmith — Tue, 20 Feb 2024 20:39:15 GMT

I'm having this issue too with our account, did you ever get this sorted?

Thanks
Ash

Re: Xbox Game Pass Ultimate. Accounts still linked to microsoft BT/EE

garychester — Tue, 20 Feb 2024 21:10:46 GMT

still waiting till the billing cycle ends on the 22nd of this month, not being charged but its becoming annoying.

Re: Xbox Game Pass Ultimate. Accounts still linked to microsoft BT/EE

skrivan — Tue, 20 Feb 2024 21:46:47 GMT